Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at comforterhouse.pk@gmail.com. Please note that returns will need to be sent to the following address: P-69, Madina Garden, Satyana Road, Faisalabad.

If your return is accepted, we’ll provide instructions on how and where to send your package. We do not provide a return shipping label. Customers are responsible for paying return shipping costs and any applicable government taxes. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at comforterhouse.pk@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale items are eligible for return only if they arrive damaged or you receive the wrong item. We cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. For approved refunds, the 10-business-day processing period starts on the date we receive your returned item. Refunds for prepaid orders will be issued to the original payment method. Refunds for cash on delivery (COD) orders will be issued by bank transfer, JazzCash, or Easypaisa. Please remember it can take some additional time for your bank or payment provider to process and post the refund.
If more than 15 business days have passed since we received your returned item and you have not received your approved refund, please contact us at comforterhouse.pk@gmail.com.